Where these guidelines apply
These guidelines apply to usernames, support communications, reward participation, and any necessary content records from earlier versions of PackMagic. Brightwave Products Inc. operates the service. The current app does not provide community Chat, public collector profiles, follower lists, collector uploads, or a GIF picker. These guidelines do not announce or activate those features.
Respect people and their privacy
Do not threaten, harass, stalk, discriminate against, or target people with hateful or degrading content. Do not post sexual exploitation, sexual content involving minors, graphic violence, or instructions encouraging harm. A joke or a GIF is still subject to these rules.
Do not share another person's address, phone number, email, payment details, account credentials, private conversations, or other sensitive information without permission. Do not pressure anyone to reveal personal information. Avoid posting your own shipping labels, verification codes, or financial information.
No scams or misleading claims
Do not impersonate staff, another collector, a card brand, or a grading service. Do not make false claims about ownership, condition, authenticity, odds, guaranteed outcomes, or financial returns. Staff will not ask you to share a password or sign-in code in chat.
Do not use PackMagic to solicit off-platform payments, account sales, unauthorized card trades, cash-outs, or private gambling. PackMagic does not currently provide peer-to-peer trading or cash withdrawals. Community creators cannot promise commissions or different fulfillment terms on our behalf.
No spam, automation, or reward abuse
Do not repeatedly send abusive or unsolicited messages, use spam, create duplicate accounts, use scripts or bots, coordinate false identities, or exploit a defect to obtain limited rewards. Earlier community events remain subject to their original limits; the current release does not offer Rain or Gem drops.
Report a suspected error to support instead of repeating it to obtain more assets. A legitimate complaint about a payment, card, or moderation decision is allowed; disagreement alone is not abuse.
Content rights and moderation
Only submit material you have the right to share. The current app accepts your username and supported request text, and you may choose to send relevant attachments to support. It does not accept public collector images or Chat messages.
Staff can review reported conduct, remove unsupported content where appropriate, and restrict accounts. No policy statement guarantees that every submission is screened in advance. Any future public-content feature requires supported filtering, reporting, blocking, and review processes before it is made available.
Reporting and visibility
Report suspected abuse or a rights issue through Support requests in Profile or email support@packmagic.app with the relevant account, transaction, or content reference. Do not include verification codes, full payment-card details, or unrelated private information.
The current app has no public-profile visibility setting or Chat blocking menu. Necessary historical records follow the privacy policy. Copies independently saved by others can remain outside PackMagic's control.
Enforcement and review
Depending on the conduct, we may remove content, limit a feature, suspend access, or close an account. We may act immediately where needed to protect people, the service, or a legal obligation. Where appropriate, we will explain the reason and consider relevant context.
To challenge a decision, email support@packmagic.app with the subject Moderation appeal, the relevant account or message reference, and why you believe the decision was wrong. Do not create another account to evade a restriction. A moderation restriction does not automatically confiscate legitimately held cards or eliminate refund or privacy rights.
For a copyright or other rights complaint, identify the work, the profile, message, image, or other content at issue, your contact details, and your authority to report it. Send the complaint to support@packmagic.app. We may request information needed to investigate. This support contact does not claim a registered statutory copyright agent or limit an available legal remedy.