Where these guidelines apply
These guidelines apply to PackMagic chat, replies, profiles, display names, biographies, showcase descriptions, community vault names, and reward participation. Brightwave Products Inc. operates these features. Use them to discuss cards and participate without harming or misleading other collectors.
Respect people and their privacy
Do not threaten, harass, stalk, discriminate against, or target people with hateful or degrading content. Do not post sexual exploitation, sexual content involving minors, graphic violence, or instructions encouraging harm. A joke or a GIF is still subject to these rules.
Do not share another person's address, phone number, email, payment details, account credentials, private conversations, or other sensitive information without permission. Do not pressure anyone to reveal personal information. Avoid posting your own shipping labels, verification codes, or financial information.
No scams or misleading claims
Do not impersonate staff, another collector, a card brand, or a grading service. Do not make false claims about ownership, condition, authenticity, odds, guaranteed outcomes, or financial returns. Staff will not ask you to share a password or sign-in code in chat.
Do not use PackMagic to solicit off-platform payments, account sales, unauthorized card trades, cash-outs, or private gambling. PackMagic does not currently provide peer-to-peer trading or cash withdrawals. Community creators cannot promise commissions or different fulfillment terms on our behalf.
No spam, automation, or reward abuse
Do not flood chat, repeatedly send duplicate content, use unsolicited promotional messages, or evade message limits. Do not create multiple accounts, use scripts or bots, coordinate false identities, or exploit a defect to capture introductory rewards, daily claims, Rain, or gem drops.
Report a suspected error to support instead of repeating it to obtain more assets. A legitimate complaint about a payment, card, or moderation decision is allowed; disagreement alone is not abuse.
Content rights and moderation
Only post material you have the right to share. Chat currently accepts text and the available curated GIFs, not arbitrary uploaded media. Available GIFs are still subject to context and these guidelines.
Automatic filters may censor profanity, reject certain links or harassment phrases, and limit repeated messages. Staff can review reports, remove content, and restrict accounts. These controls can miss harmful content or make mistakes, so they do not guarantee that every message is appropriate. We do not promise that every post is reviewed before it appears.
Report, block, and manage visibility
Use a message's menu to report content, block a member, or delete your own message. Blocking changes what you see; it does not remove all copies for other people or prevent staff from reviewing the content. You can manage blocked members and GIF display preferences in Chat settings.
Profiles start public. Turn off Public profile in Edit profile to hide your player page, Top wins, and leaderboard appearance on later refreshes. That setting does not make shared chat private or erase previously published vaults. Avoid sharing anything in chat that you would not want other members to keep.
Enforcement and review
Depending on the conduct, we may remove content, limit a feature, suspend access, or close an account. We may act immediately where needed to protect people, the service, or a legal obligation. Where appropriate, we will explain the reason and consider relevant context.
To challenge a decision, email support@usebrightwave.com with the subject Moderation appeal, the relevant account or message reference, and why you believe the decision was wrong. Do not create another account to evade a restriction. A moderation restriction does not automatically confiscate legitimately held cards or eliminate refund or privacy rights.
For a copyright or other rights complaint, identify the work, the content or vault at issue, your contact details, and your authority to report it. We may request information needed to investigate. This contact is not a claim that a statutory copyright-agent registration has been completed.