Your agreement with PackMagic
Brightwave Products Inc. operates PackMagic. These terms govern the app, website, accounts, collections, games, and community services from their stated effective date. The official rules, card condition policy, shipping and refunds policy, account deletion policy, and community guidelines are incorporated into these terms. The privacy policy explains personal-information handling; acknowledgment of that notice is separate from contractual agreement.
When an effective version is presented for acceptance, we retain its text and version, your authenticated agreement, and the time recorded. Material changes require renewed agreement before new affected activity. Acknowledging the privacy notice does not authorize optional marketing or tracking. Changes do not rewrite an earlier opening receipt, accepted shipping promise, or accrued card or refund claim.
Contact support@packmagic.app with account, transaction, or terms questions, or write to Brightwave Products Inc., 2311 Alexandra Road, Papillion, NE 68133, United States. PackMagic is an independent service. Apple is not a sponsor of PackMagic promotions and is not involved in them. References to trading-card brands, grading companies, or marketplaces do not imply their sponsorship or endorsement.
Availability and eligibility
PackMagic is designed for collectors aged 18 or older across all 50 United States and Washington, DC. A particular feature or destination may be unavailable because of applicable law, payment-provider requirements, supply, or account status. Any higher minimum age actually required for that feature applies. The service explains relevant restrictions before an affected action. A United States address, a successful sign-in, or the ability to download the app does not by itself establish eligibility.
You must be at least 18 years old to use PackMagic. By agreeing to these terms, you represent that you meet this requirement. We do not require a separate age declaration, date of birth, identity document or age-verification step. The current phone-code sign-in proves control of your number, not your age or identity. Do not misrepresent your age, identity, or location or use another person, an account, or a location-masking service to bypass a restriction.
Features can be unavailable because of inventory, maintenance, account review, provider availability, or local requirements. A restriction on new play does not by itself extinguish an existing card, refund, privacy, or other lawful claim.
Accounts and security
Provide accurate information and keep the information needed for delivery and support current. Use an account you control. Do not sell, share, transfer, or impersonate accounts, or create duplicate accounts to obtain additional introductory or limited rewards. Keep passwords, devices, and verification codes secure. Notify us promptly of suspected unauthorized activity.
Account actions must be authorized by you. We will investigate reported unauthorized charges or access; these terms do not make you automatically liable for every action performed with compromised credentials. Sign-in providers may impose their own terms.
Demo mode
Demo mode uses simulated cards, balances, events, and outcomes saved on your device. Demo play does not charge money, create physical-card rights, or earn live rewards. Demo progress cannot be transferred into a live balance or collection. Resetting demo data removes the local simulation and does not delete a separate live account.
Gems and payments
Gems are PackMagic closed-loop purchasing credit. 100 Gems = US $1.00 of store credit. Gems are used for available collectible purchases and fulfillment charges; Gems are not a bank deposit, an investment, or ordinarily withdrawable cash. PackMagic does not provide routine cash withdrawals, peer-to-peer credit transfers, or a market for selling accounts or balances. Legally required monetary refunds are separate.
The app displays balances, prices, exchange offers, and rewards in whole Gems. 100 Gems represent US $1.00 of store credit. Earlier USD displays and Gem receipts represent the same value; a change in display does not rescale your balance, reprice an accepted transaction, change a frozen offer, or rewrite signed receipts.
We distinguish purchased credit, promotional credit, and credit obtained by exchanging cards, and retain original payment attribution where established. A displayed combined balance does not mean every Gem was paid for or has identical refund rights. Review the dollar charge, Gem amount, and applicable taxes before authorizing checkout. Only use a payment method you are authorized to use.
A return from checkout does not by itself confirm payment. Credit is added after the payment provider confirms settlement to PackMagic. Pending payments can be recovered through the wallet. Do not begin a second purchase just because a first payment is pending.
Ordinary payment refunds and reversals can remove corresponding credit. If it has been spent, an unresolved shortfall may restrict new prize actions while we review it. A remedy for PackMagic's own fulfillment failure is reconciled with the affected entitlement and paid funding; it is not, by itself, a reason to penalize your account or recover the same amount twice. We will not charge a new payment method without authorization. Mandatory payment-dispute and refund rights remain in place.
Randomized openings and Wheel
A completed Vault opening awards one card entitlement from the disclosed outcome table. Wheel awards either the chosen target or the disclosed fallback card. Before confirming, review all outcomes, exact probabilities, Gem exchange offers, and the total cost. An awarded card can have a lower exchange offer than the amount spent. Repeated play does not guarantee a target card, recovery of spending, or profit.
The result is settled before its reveal animation. Reveal style, animation timing, a skipped animation, and an interrupted connection do not change a settled result. Recovery returns the original settled transaction rather than creating another draw. The official rules explain verification and the limits of verification.
The opportunity to receive free rewards does not change the odds of a particular published game. It also does not establish a legal classification for paid randomized features. Only approved features and locations may be activated.
Card entitlements and exchange offers
A settled card award creates PackMagic's obligation to supply the card described in the opening receipt when you request physical delivery under the applicable shipping terms, unless you choose to exchange the entitlement or agree to another lawful resolution. Standard ungraded cards are generally sourced after you confirm a shipping request; a particular physical copy may not yet be identified or held by PackMagic. PackMagic orders through sellers on TCGplayer, receives the cards, and ships them to you. Your collection records a delivery entitlement, not a claim that every displayed card is already physically vaulted. Existing expressly described condition, grade, and physical-item promises remain binding; a catalog display alone does not establish that a specific copy is already held.
The card's identity, set, number, edition, language, variant, and any expressly stated condition or grade govern the entitlement. A catalog photograph is not a promise about a particular copy's centering or an unstated future grade. Ordinary increases in our sourcing cost after settlement are PackMagic's responsibility and do not create an additional card-price charge to you. Disclosed shipping charges and applicable tax remain separate.
We check source availability when you confirm a shipping request, rather than continuously reserving standard-card stock. The request enters our sourcing queue, a sourcer claims each card task, and sourced cards move to preparation before shipment. If we cannot source a card, we refund its Gem equivalent to your wallet once. The equivalent is the frozen Gem exchange value recorded when that card was awarded, not a later market estimate or the opening price. We retain the original receipt and a separate refund record. Required monetary refunds, earlier accepted promises and other applicable rights remain available under the shipping and refunds policy. No further purchase or opening is required to obtain a remedy.
We aim to procure Near Mint or Lightly Played copies of standard ungraded cards, but an ungraded card may come in any condition. No particular condition or future grading result is guaranteed unless expressly stated in the card description. The card condition policy explains this disclosure and preserves earlier specific commitments.
The store-credit exchange offer is frozen when the opening settles. A later market estimate does not change it. The card entitlement is separate from your spendable credit balance; an optional exchange offer is not already-credited money. An exchange relinquishes the selected entitlement for the confirmed store credit. Review your selection before confirming. An authorized exchange is ordinarily final, subject to errors and mandatory remedies. Cards reserved for a shipment or subject to an account restriction cannot be exchanged until the applicable restriction is resolved.
For new cards subject to a displayed hold deadline, request shipping or exchange the card before that deadline. The current standard hold is 72 hours after settlement; the deadline shown for the card controls. An eligible unshipped card that remains after its deadline is automatically exchanged for its original frozen Gem value. This is an exchange for store credit, not a cash sale or forfeiture. Cards reserved for a shipment and outstanding cards preserved at account closure follow their separate delivery and claim procedures. Earlier accepted promises and mandatory rights remain available.
Market estimates can change and differ from actual resale prices. Cards and store credit are not offered as investments. PackMagic does not guarantee an outside buyer, appreciation, or cash return.
Delivery and refunds
Physical delivery requires an eligible address, available service, an accepted quote, and confirmation of the displayed shipping and tax charges. Keeping a card in your collection does not automatically request delivery. A shipping quote alone does not start procurement.
We do not accept physical-card returns. Required remedies for non-delivery, an incorrect or materially misdescribed card, and other applicable rights remain available under the shipping and refunds policy. A recorded card exchange for Gems is separate from a physical-card return.
Shipping cancellation, delays, unavailable cards, damaged or incorrect deliveries, and payment refunds are addressed in the shipping and refunds policy. A limitation in the app's self-service cancellation control does not remove a cancellation or refund right required by law. We do not require you to accept store credit in place of a monetary refund where the law requires money.
Rewards
The current app offers introductory rewards when enabled. Daily Vaults, ranks, XP, Chat rewards, and leaderboards from earlier versions are not offered in this release. Existing settled awards and receipts remain recorded, and the rules describe their treatment. Future rewards require disclosed eligibility, timing, claim limits, and event terms. Duplicate accounts, bots, and false claims do not create another legitimate reward.
Your content and acceptable use
You retain rights you have in your original profile text, images, messages, and any historical Vault descriptions. You grant Brightwave nonexclusive, royalty-free permission to host, display, format, distribute within the service, and moderate that content as needed to operate PackMagic. This does not transfer ownership or authorize unrelated advertising use of your identity. After removal, necessary copies may remain for transaction evidence, security, backups, or legal obligations described in the privacy policy. Copies independently saved by others may remain outside our control.
Only submit content you are entitled to use. Do not post threats, harassment, hate, sexual exploitation, private information about another person, scams, impersonation, or infringing material. Do not automate limited reward claims, manipulate outcomes, evade moderation, disrupt the service, probe accounts you do not control, or exploit an error to take assets. Responsible reports of suspected defects can be sent to support.
We may filter or remove content and restrict accounts for a reasonable security, legal, or community reason. Where appropriate, we will explain the restriction and provide a way to request review. Automated filtering can miss context or make mistakes. The community guidelines explain reporting and appeals.
Our software and third-party services
Brightwave and its licensors retain their rights in PackMagic's software, original artwork, and branding. You may use the service for its intended personal purposes subject to these terms and any applicable app-store license. These terms do not grant ownership of third-party card artwork or marks or restrict rights that the law gives you independently.
Third-party sign-in, payment, media, app-store, and carrier services have their own terms. We remain responsible for our obligations to you. An outage or a provider's action does not automatically eliminate an earned card entitlement or a refund owed by PackMagic.
Suspension, closure, and deletion
You can request deletion by choosing Delete account in Profile. Confirmation stops new activity and preserves outstanding cards and monetary claims before sign-in removal. It does not authorize forfeiture of credit or cards, erase an unresolved refund, or require another purchase or gameplay. Existing obligations and personal information are handled under the account deletion policy.
We may suspend or close an account for a material breach, suspected fraud, security concerns, legal requirements, or discontinuation of the service. A restriction must not be used to avoid a lawful refund or fulfillment obligation. Contact support to dispute a restriction or arrange resolution of remaining assets. We do not claim that inactivity alone gives us ownership of your cards or purchased balance.
Errors, service limits, and responsibility
We do not promise uninterrupted service, error-free market estimates, or success in obtaining a desired random outcome. Report a suspected pricing, payment, card, or receipt error with its reference so we can investigate. We will correct substantiated errors and preserve the evidence needed to explain the correction. We will not change a settled outcome merely because it is expensive for us or unfavorable to you.
To the extent permitted by law, we do not make additional implied warranties about the software's availability or fitness for a particular purpose. This does not disclaim the card description, an accepted fulfillment commitment, an express promise we make, or a warranty or remedy that cannot lawfully be excluded.
To the extent permitted by law, neither party is responsible to the other for speculative lost profits or indirect losses that could not reasonably have been anticipated. This does not limit responsibility for fraud, willful misconduct, gross negligence, obligations to account for cards or funds, or liability that cannot lawfully be excluded. These terms impose no aggregate monetary liability cap.
Disputes and legal rights
Please contact support with the relevant reference and requested resolution so we can try to resolve a dispute. Contacting us is not a condition that prevents you from using a regulator, payment dispute process, or competent court, or from meeting a legal filing deadline.
Applicable law determines the competent courts and your mandatory consumer rights. These terms impose no arbitration requirement, class-action waiver, shortened limitation period, or choice of a particular state's law. If a provision is unenforceable, the remaining provisions apply to the extent permitted by law.
Changes to these terms
The effective date appears at the top of the published terms. We will give appropriate notice of material changes and request renewed agreement before affected activity. Changes apply prospectively and do not retroactively alter a settled opening's odds, frozen exchange offer, accepted shipment, or accrued legal right. Posting new text alone does not establish your agreement.